ITIL-4-Foundation Exam Dumps – Our Features

How should an organization adopt continual improvement methods?

• Use a new method for each improvement the organization handles
• Select a few key methods for the types of improvement that the organization handles
• Build the capability to use as many improvement methods as possible
• Select a single method for all improvements that the organization handles

Which statement about emergency changes is CORRECT?

• Emergency changes are low risk and well understood
• Authorization of emergency changes may be deferred until after implementation
• It is necessary to complete all documentation before an emergency charge is implemented
• Emergency changes are not usually recorded in the change schedule

Which practice handles all pre-defined user-initiated service actions?

• Deployment management
• Incident management
• Service level management
• Service request management

Which statement about the input and output of the value chain activities is CORRECT?

• Each value chain activity receives inputs and provides outputs
• The organization's governance will determine the inputs and outputs of each value chain activity
• Some value chain activities only have input, whereas others only have outputs
• Input and output are fixed for each value chain activity

Which practices are typically involved in the implementation of a problem resolution?1. Continual improvement2. Service request management3. Service level management4. Change control

• 1 and 2
• 1 and 4
• 3 and 4
• 2 and 3

What should be done first when applying the 'focus on value' guiding principle?

• Identify all suppliers and partners involved in the service
• Determine the cost of providing the service
• Identify the outcomes that the service facilitates
• Determine who the service consumer is in each situation

Which facilitates outcomes that customers want to achieve?

• Service
• Warranty
• Organization
• IT asset

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

• Problem identification
• Problem control
• Error control
• Problem analysis

Which service management dimension is focused on activities and how these are coordinated?

• Partners and suppliers
• Information and technology
• Value streams and processes
• Organizations and people

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

• IT asset management
• Deployment management
• Continual management
• Monitoring and event management