CRT-101 Exam Dumps – Our Features

Cloud Kicks executives have noticed the opportunity Expected revenue Field displaysincorrect values.How Should the administrator correct this?

• Update the expected revenue associated with the stage.
• Adjust the forecast category associated with the stage.
• Modify the closed won value associated with the stage.
• Change the probability associated with the stage.

The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboardthat can be drilled down by case origin, status and owner.What should an Administrator add to the dashboard to fulfil the request?

• Dashboard Filter
• Bucket column
• Dashboard component
• Combination Chart

Universal Containers (UC) customers have provided feedback that their support cases are notbeing responded to quickly enough. UC wants to send all unassigned Cases that have been open formore than two hours to an urgent Case queue and alert the support manager.Which feature should an administrator configure to meet this requirement?

• Case Escalation Rules
• Case Dashboard Refreshes
• Case Scheduled Report
• Case Assignment Rules

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field valueof their Opportunities.What should an administrator suggest to meet this request?

• Define a new Stage picklist value.
• Create a custom field on Opportunity.
• Configure Forecasting support.
• Make the field editable on page layouts

The administrator at AW Computing wants to send off client welcome tasks and a welcome email tothe primary contact automatically when an Opportunity is Closed won.What automation tool best accomplishes this?

• Validation Rule
• Outbound Message
• Approval Process
• Process Builder

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects thefields related to customer accounts and another page layout includes fields for partner accounts. Theadministrator has assigned the customer account page layout to sales and support users and the partneraccount layout to the partner management team.What should the administrator configure to meet this requirement?

• Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.
• Add members of the partner management team to the default Account team for the customer accounts.
• Grant create, read, edit and delete access to customer accounts on the partner team profile.
• Create one record type for customer accounts and one record type for partner accounts.

Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue?

• Utilize a flow to identify the correct queue and assign the case.
• Use a custom email services to set the owner of the case upon creation.
• Create an Escalation Rules to send cases to the correct queue.
• Configure Email-to-Case so emails are delivered to the correct queue

Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.What should an administrator use to accomplish this?

• Before Save flow
• Validation rule
• Workflow rule
• Required fields

Users at Cloud Kicks are reporting different options when uploading a custom picklist on theOpportunity object based on the kind of opportunity.Where Should an administrator update the option in the picklist?

• Fields and relationships
• Related lookup filters
• Record Type
• Picklist value sets

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Leadsource has been selected.How should the administrator accomplish this goal?

• Make Lead Source a dependent picklist to the Opportunity stage field.
• Configure a validation rule requiring Lead Source when the stage is set to closed won.
• Change the Opportunity stage field to read only on the page layout.
• Modify the Opportunity stage a dependent picklist to the Lead source field.