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A customer requires a Call Center feature that will provide the following:* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.To meet these requirements, which Call Center Elite feature would you recommend?
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
Call Center Elite has the same deployment flexibility as Avaya Aura Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
Which key Avaya Aura Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
Avaya IX Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.Which Avaya OneCloud ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura enhancements.To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
